7-day Money-back Guarantee For Repaires & Return Policies
If at any time within7 days of receiving your order, the buyer is not satisfied with the purchase, it may be returned for an exchange or refund with the following exceptions and stipulations:
ALL RETURNED ITEMS MUST be in the original factory condition.
* Any wigs that have been cut, dyed or altered, in any way, may NOT be returned. (Wigs may only be tried on briefly but may not be worn for an extended period.)
* Any wigs that have been worn and show any signs of wear may NOT be returned.
* Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be returned.
* Items exposed to odors such as cigarette smoke or perfume may NOT be returned. (Wigs may be washed one time but ONLY by hand with a gentle shampoo in cold water, thoroughly rinsed and then air-dried with NO HEAT.)
* Any sign of wear or damage will invalidate the 7-day Money-back Guarantee and may NOT be returned.
Also include any original tags and copies of your invoice or packing slip
These conditions apply equally to all wigs whether human hair or synthetic wigs
ALL RETURNED ITEMS MUST be postmarked within 12days of the delivery date. That means that from the date the item was delivered you have just 5-7days to take the item to be returned to the post office or other commercial shipping company.
Custom Wigs and Customized Wigs may NOT be returned.
Since each individual wig is made for a specific customer with the details they requested, Custom Wigs and Customized Wigs may NOT be returned.
Designing your own custom wig is in an unique process . It is a bit adventurous but very personal and satisfying. You will have an original masterpiece, an expression of your unique style, of the highest quality available.
If the final result does not meet your expectations, you have two options
1.If minor changes are needed (resizing, adding highlights, etc.), you can ship the wig back to our manufacturer for adjustments. The rates to the manufacturer will cost about $60-$80 USD.
2.Otherwise you can take the wig to a local salon for assessment and adjustment.
We do warranty all Custom and stock wigs for manufacturer defects for
the first 6 months.
The warranty applies ONLY in the case of an obvious manufacturer's defect, such as excessive shedding, etc. The warranty does not cover damage caused by misuse of customers or hairdressers. Examples of misuse would be wigs that have been bleached or poorly cut. Determination of eligibility for the warranty is solely at our discretion.
Once we receive the item in its original condition we will process your return. We may contact you to inquire about the reasons for the return, your preferencest alternative options.
Refunds are usually mailed in a refund check regardless of the original payment method. Please allow 2 weeks for the check to reach you.